LHAUG Membership Support Options

 

Looking for a Manual - click here - for Apple Manuals, Specs, etc.

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Switching to a Macintosh from Windows - learn more here

 

Help Line - Call: 916-668-0684 for Technical Support

 

If you are having a problem with your Apple product, your first call should be to the LHAUG Help Line.  The Help Line hours are 9:00 AM to 4:00 PM Monday through Friday.  

 

Help Line support is free to LHAUG members and covers Apple hardware and software products. Help Line support is not provided for non-Apple products, such as printers and PCs, or third-party software, such as Adobe or Microsoft products.

 

Keep in mind that Help Line support is provided by volunteers, so response time depends on the volunteer’s available time.

 

When a volunteer returns your call, the number you see on your caller ID is not the Help Line number but the number of the volunteer that is returning your call.  Please answer your phone even if you don’t recognize the number as it might be the volunteer calling to help you.

 

Not all problems can be resolved on the phone.  If your problem requires a visit to your home, an hourly charge might apply.  See In-Home Services.

 

 

In-Home Services

 

LHAUG provides in-home services to resolve problems that cannot be resolved on the phone and to provide extended support services.  Extended support services include setting up a new Apple device, connecting it to the internet, and syncing it to iCloud; and setting up a new printer.

 

In-home services - there may be a nominal $25 charge per hour or partial hour. 

 

 

Open Labs

 

You can also get free help from our knowledgeable support team by bringing your iPhone, iPad, Apple laptop, or Apple Watch to a scheduled open lab.  The lab has iMacs available if your issue is with your desktop machine.

 

Check the LHAUG calendar to see the times and dates for upcoming open labs. 

 

Open labs are offered on a first-come, first-served basis.  To best serve the most members, assistance is limited to one issue or question per person per open lab visit.  If your issue requires additional individual time, the lab will refer you to the club’s tutoring service.

 

Remember to come prepared for assistance.  In particular, bring your passwords.

 

 

Ask The Tech

 

Most LHAUG seminars begin with an Ask the Tech session.  If you have questions or issues with your Apple products that might be of general interest to the group, bring them up during this session or email them in advance of the meeting.  To submit Ask the Tech questions in advance, email them to LHAUGaskthetech@icloud.com.  Please include as much detail as possible as well as your name and phone number.  

 

 

Tutoring

 

LHAUG provides a tutoring service to help you learn Apple hardware and software products.  Tutors charge $25/hour for LHAUG members and specialize in specific product areas as shown in the table below.  Contact these tutors directly to schedule tutoring sessions.​​​