LHAUG MEMBERSHIP SUPPORT OPTIONS

 

 

Help Line Call: 916-668-0684 for Technical Support

 

If you are having a problem with your Apple product, your first call should be to the LHAUG Help Line.  The Help Line hours are 9:00 AM to 4:00 PM Monday through Friday.  

 

Help Line support is free to LHAUG members and covers Apple hardware and software products. Help Line support is not provided for non-Apple products, such as printers and PCs, or third-party software, such as Adobe or Microsoft products.

 

Keep in mind that Help Line support is provided by volunteers, so response time depends on the volunteer’s available time.

 

When a volunteer returns your call, the number you see on your caller ID is not the Help Line number but the number of the volunteer that is returning your call.  Please answer your phone even if you don’t recognize the number as it might be the volunteer calling to help you.

 

Not all problems can be resolved on the phone.  If your problem requires a visit to your home, an hourly charge might apply.  See In-Home Services.

 

 

In-Home Services

 

LHAUG provides in-home services to resolve problems that cannot be resolved on the phone and to provide extended support services.  Extended support services include setting up a new Apple device, connecting it to the internet, and syncing it to iCloud; and setting up a new printer.

 

In-home services - there may be a nominal $25 charge per hour or partial hour. 

 

 

Open Labs

 

You can also get free help from our knowledgeable support team by bringing your iPhone, iPad, Apple laptop, or Apple Watch to a scheduled open lab.  The lab has iMacs available if your issue is with your desktop machine.

 

Check the LHAUG calendar to see the times and dates for upcoming open labs. 

 

Open labs are offered on a first-come, first-served basis.  To best serve the most members, assistance is limited to one issue or question per person per open lab visit.  If your issue requires additional individual time, the lab will refer you to the club’s tutoring service.

 

Remember to come prepared for assistance.  In particular, bring your passwords.

 

 

Ask The Tech

 

Most LHAUG seminars begin with an Ask the Tech session.  If you have questions or issues with your Apple products that might be of general interest to the group, bring them up during this session or email them in advance of the meeting.  To submit Ask the Tech questions in advance, email them to LHAUGaskthetech@icloud.com.  Please include as much detail as possible as well as your name and phone number.  

 

 

Tutoring

 

LHAUG provides a tutoring service to help you learn Apple hardware and software products.  Tutors charge $25/hour for LHAUG members and specialize in specific product areas as shown in the table below.  Contact these tutors directly to schedule tutoring sessions.

 

 

 

 

 

 

 

 

 

 

 

 
 

Avoiding Problems

 

The best way to resolve a problem is to avoid it in the first place.  The following are some recommendations to help you avoid problems with your Apple products:

 

  • Do not upgrade to macOS Catalina 10.15.  The support team continues to evaluate macOS Catalina, and recommends that LHAUG members not install macOS Catalina at this time. If you have already upgraded to macOS Catalina or if you purchased a new machine that came with macOS Catalina, make sure you check for updates.


       IF you are considering installing macOS Big Sur or macOS Monterey, PLEASE read this document        first!

 

       As always, Backup, Backup, BACKUP before you upgrade.

  • Apple, Banks, Law Enforcement, the IRS, and other organizations will never email or call you to ask for money or ask you to send gift cards. These are scams; hang up or do not respond to an email. Click Here for a list of current scams.


  • If you receive an unsolicited call, text, or email about your computer, hang up or delete their message.  Don’t call them back; don’t respond to the email or text.


  • If you get a pop-up window saying to call a phone number, immediately power off or unplug your computer and call the LHAUG Help Line.

  • If you’re having problems with your computer or printer, call the LHAUG Help Line first (916-668-0684).  Do not search the Internet for a support telephone number.


  • Ensure that data on your devices is being backed up regularly.

 

 

Commercial Support

 

The following are some local businesses that provide Apple-authorized support and repairs:

Apple Store in Galleria                        

1151 Galleria Blvd.                               

Roseville, CA. 95678                             

(916) 872-2506                                       

                                 

Core Care - Sacramento.                      

2340 Harvard St.                                    

Sacramento, 95815                                

(916) 567-1260                                      

www.core-care.com

Mobile Kangaroo

10016 Foothill Blvd, Ste 130

Roseville, Ca. 95747

(916) 318-0258 

Core Care - Rocklin

6848 Five Star Blvd #2,

Rocklin, CA

(916) 567-1260 ext. 103

 

New Apple Releases

24 Oct 22

Apple releases:

  

macOS Ventura 13.0 - Please DO NOT install at this time.

  Note:  Only the following will be able to run macOS Ventura.

  • MacBook models from 2017 or later

  • MacBook Air models from 2018 or later

  • MacBook Pro models from 2017 or later

  • Mac mini models from 2018 or later

  • iMac models from 2017 or later

  • iMac Pro (all models)

  • Mac Pro models from 2019 or later

  • Mac Studio (all models)

 

The following updates are now recommended:

  • macOS Monterey 12.6.1 (Security Update)

  • macOS Big Sur 11.7.1 (Security Update)

  • Safari 16.1

  • iOS 16.1

  • iPadOS 16.1

  • watchOS 9.1 (must install iOS 16 before you can update to WatchOS 9.1)

  • tvOS 16.1

  • HomePod OS 16.1


 

12 Sep 22

Apple releases;

  • macOS Monterey 12.6 (Security Fixes)

  • iOS 15.7 & 16

  • iPadOS 15.7

  • WatchOS 8.7

  • WatchOS 9 (requires iOS 16 on iPhone)

  • HomePodOS 

  • tvOS 16

  • AirPod Firmware update (installed automatically)

  • Safari 16 (installed with macOS 12.6 or BigSur 11.7)